BOSTON--()--We’ve got news for our customers and friends on Shopify: Help Scout has officially joined the Shopify Plus Certified App Program! This milestone only deepens our commitment to being a go-to customer support solution for businesses running and growing on Shopify.

Help Scout empowers ecommerce teams to work faster and smarter, personalize every interaction, and deliver the kind of customer experiences that turn customers into loyal brand advocates. By joining the Plus Certified App Program, we’re recognized by Shopify as a trusted solution that meets their high standards for performance, reliability, and security through consistently positive customer ratings in the Shopify marketplace, 24/7 support, quick response times, and compliance with regulations like GDPR, CCPA, and CPRA.

Shopify merchants love using Help Scout for customer conversations

Don’t just take it from us — read what some of our customers using Shopify have to say:

“We’ve been using Help Scout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Help Scout conversations. Highly recommend!”
— Ugmonk, Help Scout customer for 8 years

“Incredibly smooth integration. Allows our agents/management to quickly access required information where we need it most to give customers seamless assistance.”
— GiftTree, Help Scout customer for 2 years

“The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, and saves us a lot of time!”
— Kitty Poo Club, Help Scout customer for 6 years

Even more collaboration to look forward to

As part of the Shopify Plus Certified App Program, we’re committed to continuing to offer a best-in-class customer service platform to growing businesses through:

  • Seamless integration: Our Shopify integration reduces complexity and helps merchants focus on growth.
  • Reliability: We commit to upholding the high trust and reliability standards set by Shopify.
  • Collaboration and innovation: We’ll work closely with Shopify to develop features that address the evolving needs of merchants.

More good news: Help Scout customers using our Shopify integration can already benefit from new functionality today — including the ability to duplicate and edit orders directly in Help Scout. If you haven’t re-authorized your Shopify integration yet, get started here.

“This Shopify partnership continues our mission to empower businesses to delight more customers,” said Andrea Kayal, Help Scout’s Chief Revenue Officer. “We’re committed to providing a best-in-class, integrated support experience.”

At Help Scout, we know that the right partner and the right solution will help you deliver outstanding customer service — that’s the key to unlocking better retention, more revenue growth, lower customer acquisition, and, ultimately, a well-loved, trusted brand that stands the test of time. We want to help every Shopify merchant build that deeper trust with their customers and unlock even more growth for their businesses.

Stay tuned for more Help Scout + Shopify collaborations in the future! Are you a Shopify Plus merchant looking to level up your customer support? Explore Help Scout with a free trial today.

About Help Scout

Delight more customers with Help Scout — the all-in-one customer support platform for growing businesses. Keep your team in sync with a shared inbox, chat with customers live, and create your own help center all in one place. Founded in 2011 and remote since day one, Help Scout employs over 140 folks in more than 115 cities across the globe.